They (care staff) do a good job. They do it efficiently, they suit us very well and we are very pleased with everyone."
"Will do extra things if she (staff member) has time like clean the kitchen floor or unload the dishwasher for her. "This is the third agency [relative] has used. "I'm pleased with them, it is the best agency so far and I'm very happy with them."
"We are blessed. They are really good. I couldn't ask for more."
"The office staff are very approachable and you can go to them with any problems"
"I am happy with the service. Someone (from the office) phones me to check I was happy with everything. They've got it pretty well organised. The girls [staff] are all nice and they're friends to me who I look forward to seeing."
"They [staff] have never missed a call and they are always pretty much on time. If the staff were running a little bit behind I have no doubts the office would let me know."
"The team we have are very reliable."